Description

Lunch & Learn: Guest Experience by Design

What do theme parks and cruise ships have in common with your everyday business? More than you might think.

Join us as we hear from our presenter, Tiffany Nesbitt for an engaging Lunch & Learn as she shares firsthand insights from delivering world-class guest experiences at Disney and Royal Caribbean. 

Discover how the same hospitality principles that create unforgettable experiences for millions of guests can help your organization build trust, strengthen customer loyalty, and generate lasting word-of-mouth growth.

During this interactive session, you'll learn how to:

• Anticipate customer needs before they're spoken.
• Turn service challenges into loyalty-building opportunities.
• Empower every employee to own the guest experience.
• Apply proven hospitality strategies in your business immediately.

Enjoy lunch while gaining practical tools, real-world stories, and actionable ideas that will elevate the way you serve your customers and clients.

Reserve your seat today we look forward to seeing you on October 22 | 11:30AM - 1PM

11:30 - 11:45 AM Networking / Arrival / Check in

11:45 AM - 12:45 PM - Presentation 

12:45 - 1 PM - Networking

"Hospitality Secrets from Disney & Royal Caribbean What do theme parks and cruise ships have in common with your everyday business? Everything. Drawing on firsthand experience delivering world-class guest experiences at Disney and Royal Caribbean, this Lunch & Learn will explore how the same principles that create "magic" for millions of guests can transform how any organization builds trust, loyalty, and word-of-mouth growth. 

You'll learn how top hospitality brands anticipate needs before they're spoken, turn service recoveries into loyalty-building moments, empower every employee to own the guest experience, and apply these same strategies in your own business, starting this week. 

Grab your lunch and join us for an interactive session packed with real stories and practical takeaways from the frontlines of world-class hospitality." 

 Tiffany Nesbitt

Tiffany Nesbitt is a visionary entrepreneur and seasoned executive with a proven Talent Acquisition, Marketing, and Business Development track record. A native of Columbus, Ohio, Tiffany was raised with a strong faith, integrity, and service foundation.

Tiffany earned her degree in Hotel Administration from Norfolk State University and is a member of Delta Sigma Theta Sorority, Incorporated, where she continues to uphold the organization’s values of excellence and service.

Most recently, she was the Director of Talent Acquisition for Royal Caribbean Cruise Line. Tiffany managed global shipboard and shoreside recruiting for entry-level talent, ensuring the company attracted and retained top-tier talent worldwide. She has led award-winning recruitment organizations, hiring over 15,000 college students for esteemed organizations such as Disney, ARAMARK, Abbott, Ecolab, and Goodyear Corporation.

Beyond her corporate leadership, Tiffany is a trailblazer in the hospitality and event planning industry. She is the Founder of Tablescapes by Tiffany, an event planning company renowned for delivering elegant, customized experiences. Her entrepreneurial spirit led her to establish SAGE Event Space, a premier venue in North Aurora, IL, offering upscale, intimate spaces for milestone celebrations, corporate events, and community gatherings. Through SAGE, Tiffany blends her expertise in hospitality and business to create memorable, high-impact events that exceed client expectations.

Tiffany’s passion for empowering young professionals is evident through her mentorship and community involvement. She inspires audiences by sharing her core principles: hard work, perseverance, integrity, and applied faith are the keys to success.

A devoted wife and family woman, Tiffany is happily married to Kendall Nesbitt and takes pride in being the bonus mom to Kendall Jr., Orlin, and Kennedi, affectionately known as the Nesbitt 3.